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James Fry

General Manager, 5 Star Luxury Businesses. Achieving profitability through incredible Customer Service & High Employee Engagement.
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James Fry, a seasoned professional with over 23 years of experience in luxury businesses, specializing in 5-star customer service, talent acquisition, employee engagement, and training programs.

His expertise includes financial management, branding, marketing, PR, hotel management, wellness, fitness, spa management, food & beverage management, and health & safety.

With a background in nursing and care for individuals with extreme intellectual and physical disabilities, James developed a natural affinity for providing exceptional care and service, recognized by a commendation from the Premier of Victoria.

Transitioning into roles in the luxury, fitness, and wellness industry, James has demonstrated commercial acumen and strategic planning skills, leading businesses to significant growth and success.

As a former General Manager for exclusive private members clubs and prestigious establishments, he has cultivated strong connections with high net worth individuals, royalty, and industry leaders, driving business development and enhancing customer experiences.

Known for his ability to build authentic connections with employees and contractors, James fosters a healthy and productive work environment, resulting in high employee retention rates and exceptional member satisfaction.

James has a diverse professional background, having worked as an Independent Consultant, General Manager, Managing Director, and in various managerial roles across renowned organizations like KX Gym, Ralph Lauren, and Hayman Island Resort.

This public profile is provided courtesy of Clay. All information found here is in the public domain.