Instituto San Jose

Universidad Rafael Belloso Chacín

Leading implementation programmes for enterprise clients,  project change management and acting as consultant for LinkedIn Hiring Solutions.

County Dublin, Ireland

Project manager leading implementation programmes for Enterprise clients and Global Accounts while acting as consultant.

-  Executing against existing project plans for global clients, holding internal and external stakeholders accountable to timelines.
-  Collaborating on internal projects to build scale, automation and value for our team and programmes.
-  Utilizing LinkedIn, client and other data to derive insights to drive greater customer engagement
-  Working with cross functional teams to provide voice of customer feedback to inform future strategies.
-  Conducting gap analysis to identify current and existing end-user training opportunities.

LinkedIn

Implementation Consultant

As the regional Customer Success Manager for the Iberian region, I am responsible for the whole
Startups/SMB/MM Corporate Recruiters and Staffing firms in the market.

-       Managing accounts cross-functionally with different stakeholders to support companies empower their processes, identity, and brand to attract the most qualified people with LinkedIn Talent Solutions.
- Partnering internally with senior leadership to design the best workflow architecture for its organisation.
- Educating and advising clients in order to achieve their goals, to ensure success and ultimately ROI.
- Designing and delivering strategic user engagement programs as well as product optimisation strategies to optimise existing internal processes.

Senior Customer Success Manager - Talent Solutions

Identifying market trends and insights by the analysis of customer data, KPIs and usage. These insights have been shared regularly with my XFP in sales and the sales leadership to support the business strategy with insights-driven data.

-  Working as a product specialist and consultant, supporting internal requests from cross-functional teams as much as from clients to solve their queries and help them to improve their processes.
-  Successfully Managing a BoB of over 650 accounts at scale and over 150 Key Accounts.
-  Contributing directly to the renewal/upselling of over 129 Key Accounts during the first half of 2020.
-  Contributing directly to the renewal/upselling of over 315 Opportunities during the Fiscal Year-2020.
-  Diversity and Belonging: Collaborating cross-functionally with CSM/AM Enterprise on projects to promote inclusivity and equality in the workspace using LinkedIn tools. Videos, sketch, and diffusion on Social Media. Links: Twitter - Youtube
-  Proactively Creating content such as guides and videos in local languages to support the clients at scale.
-  Creating and Tailoring 19 webinars during H1-2020 in order to support clients affected by Covid19 at scale.

Customer Success Manager - Talent Solutions

Working within a territory team, educating users to meet our guidelines, closing outbound and inbound leads, identifying new prospects, creating and managing pipelines, in charge of the full sales cycle (pre & post sales)

- Achieving and overachieving revenue targets (104% rate overall New business and upselling during Fiscal Year 2018)
- Engaging with current users of TripAdvisor and converting them into New Business Partners.
- Promoting relationship with key accounts to understand their needs and helping them to reach their business objectives through our suite of products.
- Educating and engaging existing users, on how to improve their business and upselling business opportunities at every stage.
- Optimising existing ads campaigns within TripAdvisor in order to deliver better results and conversion rates.

TripAdvisor

Inside Sales Account Manager

On-site TVC via CPL.

Identifying opportunities to increase efficiency and continually improving the processes

- Expert Twitter Ads products (Campaign performance & optimisation, analytics)
- Participating in bug tests, reporting and resolving inefficiencies in products to improve user experience.
- Supporting Accounts Executives, Resellers, Partners and overall multiple Twitter internal requests, measuring, reporting, and communicating in order to solve effectively any potential issue.
- Managing workflow to meet and exceed defined service level agreements.

Twitter

Ads Operations Specialist

On-site TVC Via Adecco.

Responsible for half of the SMB Iberian Market at Google Cloud, helping clients to redesign their processes to the cloud platform. Selling and up-selling to new and existing customers across Iberia and supporting different markets such as UK/IE, Italy, U.S., Canada, and Portugal.

- Analysing needs, workflow, and internal processes of clients to help them to understand how to optimise it in their transition to cloud.
- Conducting live product seminars for prospective clients - demonstrating the value of the product.
- Top seller revenue contributor (Upselling) during Q1 2017 – 140% of target.
- Achieving and overachieving revenue targets in 2016 overall and Top Performance during July: 160% of target and December: 124% of target for G-Suite
- Achieving and overachieving revenue targets in 2016 overall with an annual average of 118% for New business and 30% of upselling rate for G-Suite Online Sales Assist team.
- Top CSAT achiever at Online Sales SMB Cloud team during Q2 2016 with 100% customer satisfaction

Google

Territory Manager at Google Cloud

Analyzing and segmenting the Spanish market to design a successful strategy to penetrate the market with a mobile concierge service for small holidays units.

- Identifying and qualifying prospects in the hospitality sector for Spain through live chat,
inbound marketing leads, cold calls and outbound hunting.
- Managing full sales cycle.

Jairo Zuleta