Jaime Emmanuelli

Jaime Emmanuelli is a dedicated leader with a strong background in the technical and customer service industry, focused on providing exceptional support experiences to customers by emphasizing urgency, innovation, and nurturing people resources.

Jaime holds an MBA in Information Technology and Marketing from the University of South Florida, and a BA in Marketing from the University of Puerto Rico-Bayamon.

With an extensive career at Microsoft, Jaime has held various key roles such as Manager of Business Process Management, Director of Technical Support, Escalation Manager for Office Communications, Escalation Manager for Messaging, and Support Engineer - Team Manager.

Prior to joining Microsoft, Jaime also gained valuable experience as a Financial Analyst at Citi, a Billing Systems Specialist at Medfield Resource Center, and Customer Service Representative at IBM while pursuing a graduate degree.