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Jackie Erickson
VP of Platform Operations | ServiceNow | ITSM | ITIL
Jackie Erickson is a seasoned professional with a strong educational background and diverse experience in the field of Information Technology and Business Administration.
Jackie's academic journey includes a focus on Computer Information Technology at Pensacola State College and Business Administration and Management at Middlesex Community College.
Throughout Jackie's career, they have held various key roles at Thrive, including Vice President, Director of Platform Operations, Technical Operations Project Manager, ServiceNow Administrator, Service Fulfillment Manager, Resource Dispatcher, and Remote Support Assistant.
Prior to their roles at Thrive, Jackie served as an Assistant Manager at Town Convenience, showcasing a well-rounded professional experience.
Jackie Erickson's expertise lies in platform operations, technical project management, service fulfillment, service management, and remote support, making them a valuable asset in any organization.