J Grossen

Creative Business Lead / Design Evangelist / Experience Architect in mobility, placemaking and commerce (x-frog)

J F Grossen is a seasoned creative leader with extensive experience in design and customer experience. He served as the Global VP of Design at HERE Technologies from July 2017 to April 2021.1 3 Currently, he holds the position of Global VP of Customer Experience at Publicis Sapient, focusing on digital business transformation in the Travel and Hospitality sector.1 2

Throughout his career, Grossen has held several notable positions:

Co-Founder and Managing Director of Design at Journey (January 2022 - October 2022)1
Design Strategist and Customer Experience Leader at Clarks (April 2021 - January 2022)1
Executive Creative Director at Method (January 2017 - July 2017)1
Executive Creative Director at frog (September 2013 - December 2016)1

Grossen's educational background includes a Bachelor of Arts from Ohio University and additional studies at The Interaction Design Foundation.1 He has also taught as an Adjunct Professor at Parsons School of Design.1

With over 25 years of experience in design, Grossen has worked with major clients such as McDonald's, Taco Bell, and Marriott in his current role at Publicis Sapient.2 4 His expertise spans digital product design, customer experience, and strategic visualization across various industries.