Ivana Scott

Ivana Scott has a rich background in customer support and operations in the tech industry, with a focus on optimizing processes and enhancing client satisfaction. She has worked for several innovative tech companies in the Bay Area, where she has honed her skills and developed best practices for increasing efficiency.

In her current role, Ivana has successfully revamped the support cycle, standardized processes within the CRM, audited and improved the help center, and managed critical reporting functions essential for organizational growth. She currently leads the remote Payments Team, overseeing daily operations and working closely with enterprise clients like Airbnb, ASOS, The Economist, IDEO, and others.

Ivana Scott's expertise extends to a variety of tech tools, including JIRA, Zendesk, Salesforce, CRM, and GoodData. She is fluent in languages such as English, Czech, Slovakian, and German. Ivana's educational background includes studying Dis/Diploma Specialist in Journalism/TV Major at the College of Journalism (VOSP).

Throughout her career, Ivana has held positions such as Customer Support Manager at Skydio, Customer Support Manager and Executive at Kalo, Partner Support Coordinator at Tripadvisor, User Services at Twitter, Community Support Specialist/Technical Support at IBM Watson Media, and Operations Associate for Google - YouTube at CDI Corp.

Ivana Scott's professional achievements have been highlighted in Newsweek and Forbes, recognizing her as one of the few Czech nationals making an impact at top tech companies in Silicon Valley.