Inger Rarick is an accomplished SaaS business leader with over 20 years of progressive experience in Account Management, Marketing, and Customer Success. She is a veteran in directing strategic operations for fast-growing, early-stage technology companies across diverse industries, and she has a passion for driving change, improving operational efficiencies, and building strong, collaborative, high-performing teams.

Inger's expertise lies in helping to "operationalize" the post-sales customer experience to achieve a high level of customer satisfaction and loyalty by focusing on customer outcomes, resulting in strong retention and higher revenue. She excels in customer success, talent acquisition, leadership and mentoring, NPS - Voice of the Customer, customer engagement model, playbook development, customer marketing, contract negotiation, customer enablement and training, customer support, professional services, and B2B and Account-Based Marketing.

Inger holds a Bachelor's degree in Science from the University of Florida. She has held several senior executive positions in various thriving organizations, including Vice President of Customer Success at Sendoso, Vice President of Customer Experience at Engagio, Regional Vice President of Customer Success at Demandbase, Senior Director of Customer Success and Strategic Operations at Demandbase, Director of Customer Success at Demandbase, and Senior Customer Success Manager, Strategic Accounts at Demandbase. Before entering the Customer Success realm, Inger co-founded FamiliLink as the VP of Product and Marketing and worked for Independent Marketing Consultant - Online marketing solutions, Rarick Marketing, BSMG Worldwide, A.D.A.M. Software, and Oceania, Electronic Medical Records in different marketing roles.