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Imran Younis
Service Design | Business Design | CX | AI | Automation | Helping businesses create and scale human-centred companies. Bring together different disciplines to execute transformative visions
Imran Younis is a seasoned professional in the fields of strategy and design, currently serving as the Global Head of Service Design and Customer Experience (CX) at Nortal. With over 20 years of experience, he has developed a strong business acumen, providing strategic counsel to senior executives across various sectors, including public and private organizations.12
In his role at Nortal, Younis focuses on designing actionable business and digital strategies, emphasizing the importance of service design in enhancing customer experiences.2 He is also recognized as an accomplished international public speaker and strategic advisor, having co-founded several startups throughout his career. His expertise spans product design, digital transformation, and user experience (UX) design, making him a key figure in driving innovation within the industry.34
