Ian Dunton

Ian Dunton is a highly experienced and qualified Apple support specialist and technical service manager. He has successfully led 2nd/3rd line support teams consisting of hybrid Mac, Windows, and Unix environments to deliver the highest level of customer satisfaction. Dunton's expertise lies in integrating Macs into Windows/Unix environments and providing seamless interoperability. He is also skilled in implementing and maintaining well-structured and fully documented build and support processes using ITIL principles. Dunton has managed outsourced supplier relationships, achieved the best service support, and effectively controlled out-of-process costs. He has also developed and led support team members to achieve outstanding technical and professional service standards.

Dunton's professional career includes working as an Apple Architect for Synamedia, Infrastructure Technical Support Senior Analyst for Accenture, Publishing Systems Specialist for Bauer Media, and Interim IT Manager for hypernaked. He was also Apple Solutions Consultant for King's College London, Technical Service Manager (Apple Specialist Team Lead) for News International, and Move Project Manager at News International. Additionally, Dunton has worked as an Independent Apple Specialist and IT Support Consultant at IAD Computers Ltd, 3rd Line Support Analyst/Senior Analyst at News International, Systems Support Specialist at Guardian and Observer Media Group, Support Analyst at TMP Worldwide, Design Systems Analyst at Pentland Brands, Assistant Manager/DTP Artist at Prontaprint Uxbridge, Senior Reprographics Operator at Libra Business Services, and Trainee Printer at Printing & Commercial Services, Slough.