Hosam Hassan

Hosam Hassan is a Support Operations Consultant and Zendesk Certified Administrator with a decade of experience assisting startups and mid-size businesses in New York (NY) and California (CA). Hosam finds joy in problem-solving to aid individuals, crafting web applications using no-code platforms, expanding his knowledge in product design and management, and exploring telecommunication and Software as a Service (SaaS) industries. His academic journey includes studies in Product Management at Product School and Computer and Network Support Technician at Lincoln Tech. Hosam has held various roles in different organizations, such as Founder & Support Operations Consultant at SupportOps, and previously served as a Zendesk Systems Administrator at Abstract and Snap Inc., Operations Analyst and Support, Operations Specialist and Support, Technical Support Specialist at Abstract, Network Support Engineer, Technical Support Manager, and Technical Support Engineer at Pilot, Founder and IT Consultant at Fyxie, IT Help Desk Manager, and IT Support Specialist at WeWork, and IT Support Specialist at Bergen County Technical High School - Teterboro.