Holly Files

Holly Files is an accomplished customer success and operations leader known for her ability to build and scale global services and operations organizations to drive business outcomes.

With a passion for creating customer-focused organizations that foster customer success and satisfaction, Holly has a track record of leading high-performing teams to success.

Her expertise lies in developing strategic plans and initiatives that fuel growth and ensure operational excellence through meticulous planning, prioritization, measurement, and communication.

Holly Files has held key leadership positions in renowned organizations, including Chief Customer Officer / SVP, Customer Success at Auth0, GVP, Customer Success & Strategy at New Relic, Inc., EVP, Technology at Opus Agency, and SVP Customer Success at Puppet, Inc., among others.

Additionally, she has served as a Board Advisor at various companies, such as Stackery and Urban Airship, further showcasing her depth of experience and strategic insight.

Throughout her career, Holly has also been actively involved in the tech and entrepreneurial community, having held roles such as Chairman of the Board & Board Member at Oregon Entrepreneurs Network and Founder/Managing Principal at VelocX.

Her tenure in executive roles at companies like NetIQ and WebTrends has equipped her with a comprehensive understanding of worldwide support and services, solidifying her as a versatile and seasoned professional in the industry.