Julian Cook

Julian Cook is a prominent Customer Success Leader at The Access Group, based in Exeter, England. His professional background is marked by extensive experience in customer success and sales leadership roles across various technology companies.

Professional Experience

• Current Role: At The Access Group, Julian focuses on delivering solutions that yield measurable business outcomes.
• Previous Roles:
  • Chief Customer Officer at M-Files Corporation (March 2020 - August 2023): He led teams responsible for onboarding, customer success management, and support, driving a customer-first approach and achieving high retention rates.
  • Vice President of Global Sales at M-Files Corporation (January 2018 - March 2020): Oversaw global sales teams and facilitated a transition to a SaaS business model.
  • Director of UK Business at M-Files Corporation (July 2014 - February 2017): Established and managed the UK operations, achieving significant early wins with major clients.

Education

Julian holds a Bachelor of Science (BSc) in Chemistry from the University of Exeter, which he completed between 1990 and 1993.

Skills and Focus

He is known for his strategic focus on enhancing customer experiences and driving business growth through effective team leadership and innovative solutions. His career reflects a commitment to fostering strong client relationships and ensuring successful product adoption.

For more detailed insights into his professional journey, you can view his LinkedIn profile here .1