Helena PALAZZO

Helena PALAZZO is the General Director and Commercial Director for France at ESII, a company specializing in high-performance solutions for dynamic reception, queue management, appointments, resource management, and video communication.12

Professional Experience

Helena PALAZZO has been with ESII for over 20 years, progressing through various roles:

• Current Position: General Director & Commercial Director for France (since September 2022)
• Deputy General Director & Commercial Director for France (April 2016 - August 2022)
• Commercial Director (August 2011 - April 2016)
• Commercial Director for France (December 2009 - August 2011)
• Executive Assistant (January 2003 - November 2009)1

Education

• Executive MBA in SME Growth Strategy from Institut Montpellier Management (2015-2016)
• Master's degree in Commerce Engineering and Sales from ISEM (1997-2000)1

Company Overview

ESII is a leading French company in reception management, with over 20,000 sites installed worldwide. The company operates in more than 35 countries through three subsidiaries in Belgium, Canada, and Spain, as well as a network of partners.1 ESII provides solutions for various sectors, including public organizations, transportation hubs, banks, retail stores, and healthcare facilities.2

Helena PALAZZO plays a key role in ESII's leadership, contributing to the company's growth and innovation in customer flow management and appointment scheduling systems.2