Heidi Korpela

Heidi Korpela is a seasoned Workforce Management & HR professional with a diverse background in Service Operations, Tech, and Retail. She has excelled in various management roles and possesses expertise in recruiting, training, and managing HR/WFM processes. Heidi is passionate about discussing topics related to work-life-balance, psychology, and how machine learning can enhance professional environments.

Heidi's educational background includes Basic Studies, Adult and Continuing Education, and Teaching from the University of Jyväskylä, a Master's Degree in Communication and Media Studies from the University of Tampere, and a Master's Degree in Economics from the University of Turku.

Throughout her career, Heidi has held key positions at reputable organizations such as Lateral, BCG Digital Ventures, GetYourGuide, foodora, IKEA Group, Lassila & Tikanoja, Kesko, TNS Gallup Finland, Tutkimustie Oy, Sokos Herkku, K-supermarket Ruokapori, and Wihuri Group. Her roles have ranged from People Operations Partner, Talent Specialist, Staff Planner, to Customer Service Agent and Sales Person, highlighting her versatility and adaptability in various industries.

Heidi Korpela welcomes discussions and exchanges of ideas on people-related topics and emphasizes the significance of maintaining a healthy work-life balance, integrating psychology principles, and leveraging machine learning to improve work dynamics.