Heather Scott

Heather Scott is a motivated and team-oriented Manager with over 10 years of experience in IT Operations/Service Management across various roles. She has demonstrated strong interpersonal skills and excels in IT Service Management processes and ITIL best practices.

Heather's expertise includes Incident, Problem, Release, Change, and Asset Management. She is knowledgeable in telecommunications, covering wireline, wireless, internet, and satellite technologies.

Education-wise, Heather has a diverse background, including a Diploma in Canadian Securities Course, Web Design and Production Certificate, Marketing studies, and a Diploma in Business Administration with a focus on Accounting.

Heather has held key roles in reputable organizations such as Connection Network Agencies, Sorrenti Security Solutions, and as the Owner/Consultant at Scott's I.T. & Web Consulting Inc. She also served in various IT managerial positions at Bell Canada, including IT Change Manager, IT Asset Manager, and IT Application Monitoring and Reporting Metrics Manager.

Heather's career also involved roles at the Toronto Dominion Bank as a Collections Officer and at J.C. Robinson & Sons Limited as an Assistant to Vice President. Her career progression showcases her adaptability and strong work ethic in diverse environments, reflecting her ability to provide effective solutions in high-energy settings.