Gunjan Nichani

Gunjan Nichani is a seasoned expert in customer success operations with over 7 Gainsight instances experience.

She has served on the CS Ops Product Council by Gainsight for two consecutive years and excels in Gainsight administration.

Gunjan is certified as a Salesforce Admin and Sales Cloud professional.

Her expertise lies in streamlining processes and enhancing efficiency to drive better outcomes for businesses and customers.

She is passionate about team-building, leadership, and continuous improvement.

Gunjan co-founded a customer-driven community for Gainsight Admins.

Gunjan studied Honour's Bachelor of Business Administration (BBA) at Lazaridis School of Business & Economics at Wilfrid Laurier University and completed her IMBA at Chongqing University.

Currently, Gunjan holds the position of Senior Manager, Customer Success Systems at Amplitude.

Previously, Gunjan held various roles such as Consultant & COO at The Nichani Group, Lead, CX Systems Architects at ZoomInfo, Principal CS Ops Architect at ZoomInfo, Senior Global Customer Success Operations Manager at Granular, Global Customer Success Operations Manager at Granular, Head of Growth at Sociavore, Customer Success Technology Consultant & Solution Architect at Valuize, Customer Success Manager at Vidyard, Business Development Representative at Vidyard, Management Trainee Intern at Enterprise Rent-A-Car, National Director of Corporate Marketing at AIESEC Canada, Campus Ambassador at Communitech, English Teacher & Marketing at International English Institute, Marketing Coordinator at Sociavore, Vice President of External Marketing & Communications at AIESEC Laurier, Samsung Innovation Agent - Experiential Marketer at Mosaic Sales Solutions, and Founder and Photographer at GM Photography.