Graham Fenwick

Graham Fenwick is the Productivity & Change Director at PizzaExpress, a prominent casual dining chain in the UK. His career at PizzaExpress spans over 20 years, during which he has held various roles, starting as a cleaner and progressing through positions such as chef and waiter before moving into management and operations. He became the first person to hold the role of Productivity & Change Director in 2019, where he focuses on integrating technology to enhance operational efficiency and customer service across the company.12

In his current position, Fenwick plays a crucial role in overseeing digital transformation initiatives within PizzaExpress. This involves collaborating closely with IT teams to ensure the smooth implementation of new technologies that support restaurant operations. His responsibilities also include identifying productivity improvements and fostering effective communication between various departments within the organization.23

Fenwick's extensive experience in the hospitality sector, combined with his operational expertise, makes him a key figure in driving the company's strategic goals, especially during challenging times like the COVID-19 pandemic.12