Gözde Görce

CS @Apollo.io - We are Hiring! - Writer - CS Coach @Catalyst - Customer Success Leader - Former Tweep 🐦
Summary
Gözde Görce is a Customer Success Leader with over 10 years of experience working with enterprise clients, leading teams, delivering strategic initiatives, and improving processes to drive exceptional customer value.
With a solutions-focused mindset, Gözde excels in designing go-to-market strategies for tech sales, leveraging her background in advertising and branding to prioritize customer voice and needs.
Her tenure as a customer service manager has instilled in her a deep understanding of the importance of human connection, making her adept at building relationships, effective communication, strategic planning, education, and inspiration.
Gözde's experience spans managing enterprise customer success, crafting and scaling teams, and ensuring exceptional customer experiences across various industries, from startups to Fortune 500 companies.
She has a proven track record in the SaaS sector, with skills in problem-solving, storytelling, team leadership, and fostering exceptional customer journeys.
Key initiatives Gözde has led include talent acquisition and team growth, renewal management, leading solutions and professional service sectors, and pioneering retention automation strategies.
Utilizing a toolkit that includes CRM systems like Salesforce, Churnzero, and ClientSuccess, communication tools like Zoom and Google Meet, and project management tools such as Asana and Trello, Gözde ensures efficient operations and communication.
Gözde's educational background includes studies in Leadership Principles and Organizational Leadership at Harvard Business School Online, a Master's in International Business from Hult International Business School, and Bachelor's degrees in Industrial Engineering and International Business.
She has held roles at organizations like Apollo.io, Customer Success Collective, The Success Path, Thena, Catalyst Software, Lob, Traackr, Twitter, ReadWrite, and Yunus Polyester, focusing on strategic customer success, growth advising, customer coaching, and enterprise customer management.
Gözde's approach to interactions is driven by purpose, programs, processes, people, and priorities, aiming to redefine success through collaboration and forward momentum.