Giovanna Verrilli is a results-oriented Commercial Director with a proven track record of driving significant growth in a challenging business environment. By spearheading strategic partnerships and negotiations in various sectors such as food, beverage, service, and retail, she has successfully boosted both top and bottom-line revenues while enhancing customer satisfaction levels. Giovanna's leadership approach emphasizes fostering personal and professional development, cultivating positive customer and team experiences, and driving growth through relationship building. She is a pioneer in implementing design thinking to revolutionize customer excellence practices among a vast workforce, impacting thousands of individuals and companies.