Gerard Dunne

Gerard Dunne is a dedicated advocate for Customer Success Management, focusing on strategies that enhance revenue models, customer adoption, and retention.

With extensive international experience in EMEA and APAC, Gerard excels in managing customer success programs derived from business strategies, emphasizing customer satisfaction metrics like Churn, NPS, NRR, CSAT, and LTV.

His expertise includes Stakeholder and Change Management up to CxO level, Business Transformation, Process Development, Business Sales, Solution Development, Customer Success Relationship Management, and P&L Responsibility.

Gerard's educational background includes studying Project Management Professional (PMP) at the Project Management Institute and a Bachelor of Engineering (B.ENG-Hons) from Brunel University.

Throughout his career, Gerard has held key roles such as Customer Success Director at CT4, Board Member at Irish Australian Support Association, Project Delivery at CT4, Co-Founder at Customer Success Network Asia, and various leadership positions at organizations like Okta, Inc., Resolve Systems, OpenLink Financial, and more.

His professional journey includes roles such as Global Director of Customer Success, Co-Founder, Regional Director, Engagement Director, Consulting Country Manager, Service Delivery Manager, Program Manager, Project Manager, and Customer Programme Manager.