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George Kandi
Senior Technical Support Manager
George Kandi brings over two decades of hands-on experience in supporting large service providers, web-based, and enterprise customers. His expertise lies in optimizing support organizations to drive results and foster growth through the implementation of technology solutions, standards, and best practices. George excels in enhancing speed to answer metrics, boosting first-call resolution rates, and elevating overall customer satisfaction levels. With a keen eye on industry trends, he stays informed on technological advancements to meet evolving customer needs effectively.
George is adept at building and leading high-performing teams that deliver top-notch support to national and global users across diverse hardware, software, and networking concerns. As a proficient trainer, mentor, and project leader, he maintains seamless interactions with teams, management, end-users, and partners at various organizational levels.
