Genia Wilbourn

Genia Wilbourn is a seasoned and agile leader with a strong track record of successfully designing and implementing intricate business strategies across engineering, operations, and customer service domains to achieve corporate objectives.

With a background in Civil Engineering from Morgan State University, Genia has further honed her leadership skills through various educational programs, including the Masters Series for Distinguished Leaders at Skinner Leadership Institute and the Executive Leadership Program at Rutgers University-New Brunswick.

Genia Wilbourn's professional journey at Verizon showcases her expertise and versatility, having held key positions such as Senior Vice President of Global Network Operations & Assurance, Vice President of Network & Technology in Wireline Global Operations, and Executive Director roles focusing on Engineering, Operations, Service Delivery, and Customer Care.

She is recognized as a change agent and a problem-solver, excelling in team development and motivation, particularly in fostering highly effective, cross-functional, and cross-cultural global teams. Genia is adept at forging strategic partnerships, managing suppliers, and ensuring results that enhance customer satisfaction and loyalty while driving shareholder value.

Genia Wilbourn's extensive experience at Verizon spans leadership roles in areas such as Network Operations, Technology, Partner Solutions, Service Delivery, Operations Excellence, Customer Care, and Automation. Her contributions have consistently focused on delivering operational excellence, optimizing service delivery processes, and enhancing customer experience.

Overall, Genia Wilbourn's professional background underscores her as a visionary leader with a wealth of experience in driving organizational success through strategic planning, team empowerment, and relationship management across diverse functional areas within the telecommunications industry.