Jose Perez

Jose Perez is a skilled professional with a proven track record in remote technical support, customer service, and team leadership.

With a top customer service rating of 96%, Jose has consistently demonstrated his expertise as a subject matter expert in quickly resolving issues and improving customer satisfaction.

His role extends to providing guidance and training to team members, enhancing overall team performance and customer service ratings.

Jose's hands-on experience includes building and maintaining computers and hardware devices to optimize performance, showcasing his technical proficiency and commitment to excellence.

His passion for embracing new technology, products, and best practices underscores his continuous learning mindset and adaptability in a rapidly evolving industry.

Jose's academic background includes a Bachelor's Degree in Information Networking and Telecommunication from Fort Hays State University, complemented by his education at Cardinal Spellman High School.

Throughout his career, Jose has held key positions at renowned organizations such as IBM, where he served as a Cyber Security Incident Responder within the CSIRT team, and also as a Help Desk Advisor for Mac@IBM and Help@IBM.

His experience extends to roles as a Data Quality Support Specialist at Eventful and an Inventory Control Specialist at Apple, reflecting his diverse skill set and adaptability across different domains.