Gavin Lew

Managing Partner at Bold Insight

Gavin Lew is a prominent figure in the field of user experience (UX) research and design, currently serving as the Managing Partner at Bold Insight, a UX research agency based in the Greater Chicago Area.1 Here's a comprehensive overview of his professional background and expertise:

Professional Experience

Gavin Lew has over 25 years of experience in both corporate and academic environments.3 His career highlights include:

Managing Partner at Bold Insight (January 2020 - Present): In this role, Lew emphasizes the #EmployeeOwnership model for ReSight Global UX companies, focusing on fostering long-term growth for employees.1
Managing Director at ReSight Global (March 2018 - Present): Bold Insight is part of ReSight Global's family of companies, offering UX and human factors research services globally.1
Founder of a Major UX Firm: Lew founded what grew to become the largest UX firm in the US. After selling the company, he led the North American UX team to become one of the most profitable business units of the parent organization.3

Academic Roles

Lew maintains strong ties to academia, holding several teaching positions:

Adjunct Instructor at Northwestern University School of Communication (January 2019 - Present)1
Adjunct Faculty Member at DePaul University (August 2009 - Present)1
Adjunct Instructor of Medicine at Northwestern University, Feinberg School of Medicine (September 2010 - Present)1

Expertise and Contributions

Gavin Lew is recognized for his expertise in various areas:

UX Research and Accessibility: He frequently presents on the intersection of UX research and accessibility across industries.2
Artificial Intelligence and UX: Lew is co-authoring a book on artificial intelligence (AI) and UX.3
Healthcare Technology: He provides UX expertise in electronic health records and health technology.3
Patents: Lew is the inventor of several patents.3

Education

Gavin Lew holds an MA in Experimental Psychology from Loyola University.3

Public Speaking and Publications

Lew is a frequent presenter at national and international conferences.3 He has spoken on topics such as:

AI and user design in the MedTech industry4
Humanizing experiences with artificial intelligence5
UX research and accessibility2

In conclusion, Gavin Lew is a seasoned professional in the UX field, combining extensive industry experience with academic involvement and thought leadership in emerging areas like AI and accessibility in user experience design.