Gary Woodard

Gary Woodard, MBA is a seasoned professional with over 20 years of experience in leading cross-functional teams to excel in performance and fiscal metrics.

He is deeply committed to enhancing customer experience and has consistently delivered outstanding results in service operations and call center management.

Throughout his career, Gary has achieved significant milestones such as a 12% decrease in the cost of service, a 20% increase in first call resolution, and a 25% decrease in operational costs through continuous improvement initiatives.

His expertise spans across various competencies including P&L management, client engagement, call center operations, leadership, customer service, and continuous improvement.

Gary has successfully launched and managed large-scale call center operations, demonstrating his proficiency in staffing, operations management, and customer service excellence.

He is skilled in CX strategy development, situational management, performance optimization, and consensus building to drive business success.

With a robust educational background, including a Master of Business Administration with a focus on management and marketing, Gary is well-equipped to tackle complex business challenges.

His software proficiency includes tools like Nice - Workforce Management, Avaya, Salesforce, and Microsoft Office Suite, enhancing his operational efficiency and strategic decision-making abilities.

Gary Woodard's extensive professional experience in client success, call center operations, and service transformation makes him a valuable asset to any organization looking to elevate its customer service and operational performance.