Gabe Miller-Smith

Gabe Miller-Smith is an Operating Advisor at Bessemer Venture Partners, where he leverages extensive experience in customer success, professional services, and support management. He previously served as the Senior Vice President of Customer Success at Procore Technologies for 11 years, playing a crucial role in scaling the company from a startup to a publicly traded entity with over $500 million in annual recurring revenue (ARR) and a valuation exceeding $10 billion. During his tenure at Procore, he expanded the customer success team to 600 members, supporting 15,000 customers across more than 125 countries.14

Miller-Smith has been instrumental in developing strategies to enhance customer onboarding, reduce churn, and drive revenue growth. He emphasizes the importance of retention as a key metric for business success, advocating for a company-wide approach to managing churn and customer satisfaction.23

He holds a bachelor's degree in psychology from the University of California, Santa Barbara. Outside of his professional life, Gabe enjoys surfing, skiing, and running along the beaches of Santa Barbara with his wife, Julia.1