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    Gabe Larsen

    Head of Marketing - Customer Experience Expert - Podcast Host - Helping Brands Treat Customers as People, Not Tickets

    Gabe Larsen is a seasoned professional with a profound belief in customer-centric approaches to business, echoed by industry leaders like Jeff Bezos.

    He is the CEO of Kustomer, a revolutionary customer service platform dedicated to putting the customer at the center of the service experience.

    With a background in Strategic Marketing and Business Management from prestigious institutions like Columbia University and Brigham Young University, Gabe has honed his expertise in customer service, customer success, and customer experience.

    His professional journey includes leadership roles at Meta, InsideSales.com, and Gallup, showcasing his diverse skill set and commitment to customer transformation.

    As the former host of the Customer Service Podcast at Kustomer, Gabe has been at the forefront of discussing and implementing customer-first strategies.

    Gabe Larsen's specialties encompass various aspects of customer relations, emphasizing a people-first approach to business.

    Through Kustomer, Gabe aims to offer a platform that unifies customer data, intelligently routes interactions, and enables true omnichannel communication for enhanced customer and agent experiences.

    The platform has gained traction globally, with notable brands like Glossier, Ring, and Rent the Runway leveraging Kustomer for their customer service needs.

    Gabe's experience in roles like Vice President of Marketing and Equity Derivatives Analyst has equipped him with a unique perspective on customer-centric business practices.

    With a commitment to proactive customer engagement and satisfaction, Gabe Larsen continues to drive innovation in the realm of customer service.

    Highlights

    Sep 18 · CMSWire
    AI Takes the Mic: VoC Trends in Customer Experience - CMSWire
    AI Takes the Mic: VoC Trends in Customer Experience - CMSWire
    What's next in retail CX: 3 top takeaways| Customer Experience Trends - Retail Customer Experience
    Gabe Larsen
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    Location

    Salt Lake City Metropolitan Area