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Frederic Arens
Customer Experience Director - Studio Manager
Frédéric Arens is a Chief Process Officer with over 6 years of experience in project and team management in the online gaming industry, renowned for his role in over 40 successful game launches.
As an expert in the field, Frédéric excels in managing international teams, building Customer Care departments, providing specific KPIs, enhancing player experience, and ensuring project quality through Quality Assurance.
His specialties include Customer Care Management, Project Management, Customer Acquisition, and Quality Assurance.
Frédéric's educational background includes studying DEUG at Université Aix-Marseille III and a Bachelor's degree from IPAG Business School.
He has held key positions like Customer Experience Director and Studio Manager at Keywords Studios - Alchemic Dream, where he has been instrumental in driving innovation and success in the gaming industry.
