Franz Donhauser

Franz Donhauser is an experienced hotelier with a long career in the hospitality industry, particularly with Shangri-La Hotels and Resorts.1 He served as a GM Consultant for Shangri-La Hotels and Resorts from October 2018 to September 2019.12 Prior to this role, Donhauser held several General Manager positions within the Shangri-La group:

1. General Manager at Shangri-La Hotels and Resorts in Hong Kong (March 2014 - September 2018)1
2. General Manager at Shangri-La Hotels and Resorts in Sydney, Australia (September 2008 - February 2014)1
3. General Manager at Shangri-La Hotels and Resorts in Hong Kong (February 2002 - August 2008)1

Donhauser is known for his passion for hospitality and his focus on customer service. He comes from a family with a long history in the hotel business, tracing his hotel roots back three centuries in Austria.4 Throughout his career, he has emphasized the importance of taking care of both staff and customers, a philosophy he learned from Robert Kuok, the owner of Shangri-La Hotels and Resorts.4

During his time as General Manager of the Island Shangri-La in Hong Kong, Donhauser was highly regarded for his leadership and dedication to maintaining the hotel's iconic status.3 He has been described as one of the world's most humble but passionate hoteliers.3