Frances Ralston-Good

Frances Ralston-Good is a seasoned professional in helping clients optimize consumer service, customer support, and team development.

She excels in developing resilient teams, relevant products, and effective business strategies within the creative and media industries, showcasing her role as a change agent.

Frances specializes in communications planning, operational design, change management, behavior and culture transformation, and modernizing data management.

She is actively involved in various industry roles, including being a member of the OMGUK board, Chair of OMGInnovation Group, and an Executive member of WACL.

Frances has held significant leadership positions such as Global Executive at EssenceMediacom, Global Leadership roles at OpenX WPP and GroupM, and Global Senior Leadership Team at GroupM.

Her educational background includes a BA Joint Hons in History & Politics from the University of Warwick.

Notable past positions include Chief Operating Officer and Chief Transformation Officer at EssenceMediacom, Global Clients President at MediaCom, and CEO at Hearts & Science, amongst others.