Fiona Jordan is a seasoned IT professional with over 15 years of experience in the field. With a strong background in customer service, she has consistently delivered exceptional service to major UK and global organizations in both public and private sectors. Fiona has held various managerial positions in multiple organizations, including Arcus Global, Serco, News UK, BT Engage IT, CSC, and Royal Mail. She is a qualified manager with excellent planning and organizational skills and an ability to build and maintain good working relationships across all levels within an organization. Fiona's flexible and methodical approach to solving problems, coupled with her calm demeanor under pressure, has helped her exceed customer expectations on numerous occasions. She holds a degree in Contemporary Arts and Music from Nottingham Trent University.