University of Massachusetts Dartmouth

University of South Carolina - The Moore School of Business

Dallas County Community College

Senior Jira Administrator at Twitter

Massachusetts, United States

Twitter

Senior Jira Administrator

An Atlassian (JIRA Software, Jira Service Desk, Confluence, Jira Agile, Jira Cloud, Crowd, Bamboo and Bitbucket) installation, implementation, configuration, maintenance and optimization Engineer and Subject Matter Expert with over 20 years of professional experience and a background that includes:
o	Implementation of Atlassian tools from small environments of under 50 users to high availability data center instances with up to 20,000 users.
o	Subject matter expert for all Atlassian environments and their usage, best practices and implementation.
o	Migration to JIRA from other issue tracking applications such as Bugzilla, DevTrack, Mantis, PA World, Quality Center, Rally, Request Tracker, ServiceNow and custom written applications.
o	Integration of JIRA with other software such as SalesForce, Rally, SAP, Gliffy, TestRail, Zephyr, Portfolio for Jira, Slack, Zoom, MS Sharepoint to name a few.
o	Integration of the Atlassian tools with Active Directory, Crowd and similar software for single sign-on of all the Atlassian tools or with repositories such as Subversion and Git.
o	Extensive experience in agile and scrum development methodologies.
o	Adept at communicating IT project requirements across organizational hierarchies and then overseeing the fulfillment of those requirements effectively, efficiently, on time and within budget.
o	Excellent troubleshooting skills and an exceptional ability to interact with customers and co-workers regardless of their technical knowledge and/or background.
o	Extensive experience in HIT (Healthcare Information Technology) as an Atlassian Expert for several major medical/pharmaceutical companies.

Segura Consulting

President

Gnosis

Atlassian Consultant (Segura Consulting contract with Kristin Lyons)

o	Technical owner for Atlassian products at Mozilla.
o	Migrated JIRA from JIRA Cloud to JIRA data-center.
o	Reviewed all workflows and modify when necessary to meet best practices.
o	Reviewed project configurations and make modifications to meet security requirements.
o	Reviewed group and project role configurations and make modification to meet requirements.
o	Modified search behavior to add weight to certain pages so they appear higher in the search order.
o	Created archive strategy using archiving add-on to remove stale data from confluence.
o	Partnered with the Product Manager to deliver the Content roadmap.
o	Provided recommendations on best practices for client's Atlassian environment moving forward.
o	Created and maintained Confluence spaces and permission schemes.
o	Kept systems up to date by owning configuration, user support, management & administration of the environment.
o	Experimented with different user experiences, content management processes and technical procedures on mobile and desktop.
o	Provided guidance on best practices for their application lifecycle management toolset.
o	Subject matter expert for all Atlassian (JIRA Software, Jira Service Desk, Confluence, Fisheye, Crowd, and Bitbucket) environments.
o	Developed JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
o	Designed, built, tested, delivered, monitored, and debugged content search, content archive and system administration activities.

Mozilla

Atlassian SME

o Hired to apply best practices to an existing JIRA installation and to standardize their JIRA data.

Domino's

JIRA SME

o	Streamlined and owned Atlassian tools access/permissions.
o	Owned the System Configuration of iRobot’s Atlassian suite of products (workflow mods, screen scheme mods, etc., release config): JIRA, Confluence, Portfolio for JIRA, Gliffy, Stride.
o	Streamlined and owned issue management (apply appropriate labels, assignee, release, estimation entry, etc.).
o	Standardized workflow steps across all projects and issue types.
o	Translated all Digital PM roadmaps from PPT to JIRA for Portfolio.
o	Championed the adoption of JIRA for Portfolio initiative.
o	Migrated Aha! features from iRobot Engineering (blue) JIRA to iRobot Digital Marketing (green) JIRA.
o	Exported and migrated external vendor’s Confluence material into iRobot Digital Marketing Confluence space.
o	Worked with project managers to upload vision, strategy, notes and PPT decks appropriately into our suite of Atlassian tools.
o	Socialized and built Kanban boards for various leads across Marketing looking to adopt Kanban management styles.
o	Trained all Marketing stakeholders (new training and/or refresher training for existing users) on JIRA and Confluence best practices.

iRobot

Atlassian Architect/SME (Segura Consulting contract with Kristin Lyons)

o	Extended JIRA through better utilizing the integration of the Atlassian toolset to create a continuous integration and delivery environment.
o	Provided the architecture for Parallel Wirelesses ALM toolset.
o	Implementation accommodated agile teams utilizing both agile boards and Kanban boards.
o	Configured JIRA so that developers in their development environment would not have to log into JIRA to record their work, rather triggers from inside the code base will record events in JIRA.
o	Sprint planning sessions and sprint reviews were recorded in Confluence to recognize recurring blockers and improve their velocity. Workflows were created in a manner which, when used properly, improved velocity.
o	Developed dashboards, reports and advanced filters to provide management/team leaders with meaningful operational/performance metrics and status reports.
o	Lead team meetings and created demo Atlassian instances to provide interactive examples of projects, workflows, spaces, etc.
o	Evaluated, recommended, installed and configured add-ons to extend JIRA and Confluence functionality and integration of Atlassian software with other applications.
o	Defined existing business processes and workflows and translated those to the configuration of JIRA Software, Jira Service Desk, Confluence, Crowd, Bamboo and Bitbucket.
o	Worked with their JIRA administrator to create a Confluence space displaying up-to-date and accurate information for each project in JIRA which helped with accountability and to drive deliverables.
o	Worked with each department manager to understand their process and see how their process fits into the overall product development lifecycle.
o	Integrated applications, such as SalesForce, so that data elements were shared and displayed in JIRA dashboards and Confluence pages.
o	Utilized Adaptavist’s ScriptRunner to create post-function scripts in workflows.

Parallel Wireless

Atlassian Architect / SME (Segura Consulting contract)

o	Brought in to repair database corruption (as a result of an improper upgrade) for their JIRA installation.
o	Integrated their Atlassian instances with Active Directory.
o	Resolved issues with existing plug-ins.

Burning Glass Technologies

JIRA Implementation Engineer, JIRA SME (Segura Consulting contract)

o	Hired as their JIRA Architect to perform high-level work and to oversee a small team of on-site and off-site JIRA Administrators.
o	Designed complex workflow for a change management system including automatic scoring based on answers to questions in the issues.
o	Developed JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
o	Utilized Adaptavist ScriptRunner to write several post function and email scripts.
o	Onboarded new teams to JIRA and mentor existing teams to optimize their workflows.
o	Trained lead personnel, from new to experienced Atlassian users, on how to work within JIRA projects and Confluence spaces as they were created.

Pfizer

JIRA Architect, JIRA SME (Segura Consulting contract)

o	Provide configuration changes to their existing JIRA installation.
o	Separate projects out into their own schemes, workflows and screens, etc. as requested.
o	Made changes and improvements to projects as requested.
o	Subject matter expert for all Atlassian (JIRA Software, Jira Service Desk, Confluence, Fisheye, Crowd, and Bitbucket) environments.
o	Utilized HipChat as a team communications tool.
o	Provided recommendations on best practices for client's Atlassian environment moving forward.
o	Utilized JIRA Scripting Suite Pro to write several post function and email scripts.
o	Upgraded their Jira, Confluence, and Bitbucket instances.

Black Duck Software

JIRA Implementation Engineer, JIRA SME (Segura Consulting contract with Kristin Lyons)

o	Assisted Carbonite's team with the build-out of change management workflows.
o	Customized their JIRA configuration.
o	Completed a build-out to change management workflows.
o	Defined existing business processes and workflows and translated those to the configuration of JIRA Software, Jira Service Desk, Confluence, Crowd, Bamboo and Bitbucket.
o	Upgraded their JIRA and Confluence development and production instances to more recent versions.
o	Created various change management schemes, including screen schemes, permission schemes, and notification schemes.

Carbonite

Senior JIRA and Confluence Configuration Engineer (Segura Consulting contract)

o	Designed and implemented High Availability Architectural diagram for all tool servers.
o	Installed and configured Atlassian data center for JIRA and Confluence.
o	Installed and configured standalone for Bamboo, BitBucket, and related plug-ins.
o	Migrated projects from another JIRA instance into to South Carolina Department of Health and Human Services instance of JIRA.
o	Lead team meetings and created demo Atlassian instances to provide interactive examples of projects, workflows, spaces, etc.
o	Configured issue security scheme to allow only designated users (in this case managers) to view certain issue types.
o	Created projects in JIRA to meet Centers for Medicare & Medicate Services (CMS) guidelines for Agile Projects.
o	Worked with teams to create wall boards for use in scrum meetings.
o	Customized workflows to integrate existing process into JIRA.
o	Supported multiple JIRA instances simultaneously.
o	Subject matter expert for all Atlassian (JIRA Software, Jira Service Desk, Confluence, Fisheye, Crowd, and Bitbucket) environments.
o	Evaluated, recommended, installed and configured add-ons to extend JIRA and Confluence functionality and integration of Atlassian software with other applications.
o	Onboarded new teams to JIRA and mentor existing teams to optimize their workflows.
o	Integrated JIRA with Git repository utilizing Bamboo, Crucible, and Stash.
o	Integrated JIRA with Confluence and created spaces to dynamically share information.
o	Created customized dashboards for teams to display pertinent information.
o	Defined existing business processes and workflows and translated those to the configuration of JIRA Software, Jira Service Desk, Confluence, Crowd, Bamboo and Bitbucket.
o	Integrated their Atlassian instances with Active Directory.
o	Supported multiple JIRA instances simultaneously.
o	Developed JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.

State of South Carolina

JIRA Implementation Architect (Segura Consulting contract)

o	Created workflow, screens, notifications, and permission scheme for the Design Request project.
o	Repaired incorrect configurations in their existing Jira instance.
o	Wrote how-to documentation for end-users based on their specific job requirements, permissions and Atlassian configuration.
o	Performed JIRA administration tasks as needed.

Uber

Atlassian Implementation Engineer (Segura Consulting contract)

o	Evaluated current JIRA implementation.
o	Evaluated current JIRA / plugin combination.
o	Configured permission scheme to meet current requirements.
o	Created uniformity in how Jira Agile was used across team of 500 users and within 20-40 projects.
o	Created new projects for use with SAP integration.
o	Current designing workflow for new SAP project.
o	Wrote how-to documentation for end-users based on their specific job requirements, permissions and Atlassian configuration.
o	integrate Jira Agile with Innotest to create true portfolio management.
o	Provided user training for 25-30 employees.

Tory Burch

o	Performed migration from DevTrack to JIRA.
o	Used XML export file from the DevTrack’s database to map all fields to JIRA.
o	Created multiple workflows utilizing the JIRA scripting suite to script workflow behavior.
o	Installed and configured JIRA Agile.
o	Customized permission scheme so certain projects were only visible to certain personnel.
o	Customized all screens to expose fields when they are required in the lifecycle.
o	Utilized Behaviours plugin to modify field behavior on workflow screens.
o	Provided recommendations on best practices for client's Atlassian environment moving forward.
o	Created query that runs against the JIRA database nightly to populate an information cube. This improves JIRA performance since reports are created using the information cube instead of being created in JIRA.
o	Performed 2 training sessions for JIRA administration.

Imprivata

JIRA Implementation Engineer (Segura Consulting contract)

o	Evaluated current JIRA implementation.
o	Created development instance of JIRA duplicating current production instance.
o	Evaluated their existing JIRA plug-ins compatibility in preparation for a JIRA upgrade.
o	Created development instance of Crowd in preparation for upgrade.
o	Created project for Change Request.
o	Onboarded new teams to JIRA and mentor existing teams to optimize their workflows.
o	Designed workflow for new problem issues type.
o	Implemented custom fields, workflows and other customizations to provide an improved user experience and enable metrics for the project owners.

Turbine

o	Performed migration from DevTrack to JIRA.
o	Used XML export file from the DevTrack’s database to map all fields to JIRA.
o	Created multiple workflows utilizing the JIRA scripting suite to script workflow behavior.
o	Installed and configured JIRA Agile.
o	Customized permission scheme so certain projects were only visible to certain personnel.
o	Customized all screens to expose fields when they are required in the lifecycle.
o	Developed JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
o	Utilized Behaviours plugin to modify field behavior on workflow screens.
o	Created query that runs against the JIRA database nightly to populate an information cube. This improves JIRA performance since reports are created using the information cube instead of being created in JIRA.
o	Performed 2 training sessions for JIRA administration.

Kronos

Atlassian Suite Implementation Engineer (Segura Consulting contract)

o	Evaluated and repaired existing Atlassian Suite installation in preparation for upgrade.
o	Evaluated existing JIRA instance and resolved performance issues.
o	Evaluated existing architecture and implemented changes based on Atlassian best practices.
o	Worked with engineering tools team to implement JIRA for agile development.
o	Integrated the Rally connector so that defects can be tracked in both JIRA and Rally.
o	Migrated a second version of JIRA into the main production version of JIRA.
o	Integrated JIRA and Confluence as trusted applications.
o	Implemented Crowd with single sign-on for the Atlassian applications.
o	Created new permission scheme so end users only see the projects they need to see.
o	Redirected current URLs to exclude port numbers.
o	Evaluated, recommended, installed and configured add-ons to extend JIRA and Confluence functionality and integration of Atlassian software with other applications.
o	Provided training and support for JIRA teams.
o	Created a step by step guide to create a project in JIRA.
o	Created document to help project leads manage a project.
o	Integrated Greenhopper with JIRA and Confluence.
o	Researched and installed third-party plug-ins for compatibility.
o	Troubleshot issues pertaining to Confluence or JIRA or associated plug-ins.
o	Modified all screens and add custom fields to better align with current process.
o	This is an enterprise installation.

Good Technology

o	Evaluated and repaired existing Atlassian Suite installation in preparation for upgrade.
o	Evaluated existing JIRA instance and resolved performance issues.
o	Evaluated existing architecture and implemented changes based on Atlassian best practices.
o	Integrated JIRA and Confluence as trusted applications.
o	Implemented Crowd with single sign-on for the Atlassian applications.
o	Created new permission scheme so end users only see the projects they need to see.
o	Redirected current URLs to exclude port numbers.
o	Created a step by step guide to create a project in JIRA.
o	Created document to help project leads manage a project.
o	Integrated Greenhopper with JIRA and Confluence.
o	Researched and installed third-party plug-ins for compatibility.
o	Modified all screens and add custom fields to better align with current process.
o	Customized workflows to better match the current software development lifecycle.
o	Created new projects for Change Management and Help Desk.
o	There are approximately 20,000 JIRA users at Barrick Gold.

Barrick Gold Corporation

o	Evaluated existing and separate Atlassian Suite installations in their Maine, Portsmouth, and Connecticut offices in preparation for complete upgrade and integration into one installation.
o	Migrated from Progress OpenEdge RDBMS to MS SQL Server 2008.
o	Implementation of Rapid Boards for cross project wallboard views.
o	Integrated JIRA with Confluence, Fisheye, Bamboo, Crucible and Crowd and upgraded all to the latest version.
o	Researched and installed third-party plug-ins for compatibility with upgraded Atlassian product versions.
o	Modified all screens and add custom fields to better align with current process.
o	Customized workflow to match current software development lifecycle.

Bottomline Technologies

o	Evaluated existing JIRA Implementation.
o	Upgraded JIRA to version 4.4.
o	Upgraded Confluence to version 4.
o	Implementation of Rapid Boards for cross project wallboard views.
o	Integrated Confluence with JIRA including recommended plug-ins for better user experience.
o	Installed and configured Bamboo for build automation.
o	Installed and configured Fisheye.
o	Provided training and support for JIRA teams.
o	Evaluated Subversion installation and verify integration with Subversion.
o	Modified all screens and add custom fields to better align with current process.
o	Customized workflow to match current software development lifecycle.
o	Setup and configured Greenhopper to create agile wallboard for sprint planning.
o	There were approximately 1,000 JIRA users at Hasbro.

Hasbro

o Designed, installed, configured, and Implemented JIRA to track all issues pertaining to SDLC.
o Created projects for Incident Management, Problem Management, Configuration Management, Change Management and Release Management as the initial core projects.
o Created user friendly dashboards and calendar views through the use of plug-ins.
o Created Production, Development and Test environments for ongoing development of new projects and continuous improvement of current projects.

NAVTEQ

Atlassian Suite Specialist (Segura Consulting contract)

o	Installed, developed, and integrated the Atlassian tools JIRA, Confluence, Crowd, and Greenhopper.
o	Designed, installed, configured, and Implemented JIRA to track all issues pertaining to SDLC.
o	Creation of projects for Incident Management, Problem Management, Configuration Management, Change Management and Release Management as the initial core projects.
o	Customized additional Jira projects to meet various needs from Database requests to new project request.
o	Developed and built numerous workflows to integrate with existing management processes.
o	Installed and configured the Subversion plug-in for JIRA.
o	Created user friendly dashboards and calendar views through the use of plug-ins.
o	Created Production, Development and Test environments for ongoing development of new projects and continuous improvement of current projects.
o	Utilized Visio and process integration methodologies to translate process flows into functioning Jira workflows.
o	Integrated JIRA and the existing version of Confluence with document integration.

Walgreens

JIRA / Confluence / Atlassian Implementation and Integration Architect

o Team lead for upgrade project of JIRA and Subversion.
o Upgraded JIRA from version 3.5 to 3.13.
o Created upgrade documentation including a project plan, test plan, test scripts, and all SLC documentation in use at major pharmaceutical company.
o Built application on development server, then migrated application and test data to test servers in a high availability environment.
o Application build and configuration of Apache/Tomcat and Oracle JDBC connections.
o Installation included installed plug-ins, customized workflows, and migration of data from XML backup and attachments.
o Completed project by creating RPM package with documentation for deployment to production servers.
o Upgrade of Subversion from version 1.4 to 1.5 including installing application on development server. Then installation of application on test servers in a high availability environment.
o Creation of script to dump Subversion repositories to dump files and load repositories into upgraded Subversion.
o Worked with other senior technical staff and management teams in architecting technical solutions as needed and both participated and led project team for JIRA and subversion upgrades.

Merck

JIRA Implementation Specialist (Contract)

Audited system efficiencies. Recommended and implemented changes to the existing technology infrastructure by eliminating obsolete technology, created reliable backup and recovery processes; optimized server performance; developed a integrated, scalable web and database server architecture.

Performed ongoing application support for production servers by diagnosing and resolving issues, configuring, patching, and installing custom developed and 3rd party package applications and upgrades, and evaluating and recommending options for improving performance, maintainability and operability.

Responsible for IT infrastructure, including the administration of VMware, Red Hat Enterprise Linux, HP-UX and Sun Solaris servers.

Responsible for troubleshooting all build related issues including server related, database related, or source code and control system related.

Created new server cluster and replication to accommodate company split (Vanguard split from its parent company which was an off-shoot of Motorola).

Installed and integrated the Atlassian suite (JIRA, Confluence, Crowd).

Administered our installation of Atlassian’s Jira, Confluence, and Crowd applications.

Documented new policies and procedures based on the changes I implemented; implemented cross-training between IT, Development, and Engineering teams.

Improved system performance and security by creating a tiered permission structure and reducing the number of admin users in various systems from over 4 thousand to approximately 200.

Vanguard Networks Solutions, LLC

Senior Systems Engineer

Recommended and created the “After Hours” group, an hourly billable plan which offered technical services after normal business hours.  This allowed customers to perform required maintenance and upgrades without disrupting their normal business hours. Resulted in new revenues for Intuit and this service eventually expanded to other areas of the company.

Remote administration of approximately 650 IBM systems ranging from small to enterprise-sized clients with the following responsibilities:

Provided 24/7 Crisis Resolution.

Operated and tuned AIX systems, servers, and related components to ensure high levels of availability and security of the supported business applications.

Troubleshoot down systems quickly and methodically to complete problem resolution.

Collaborated with IBM support personnel to resolve hardware + software issues with our client’s IBM pSeries servers.

Assisted Systems Level 2 Administrators in both AIX and UniVerse.

Created KSH (korn shell), BASH scripts for automating routine system administrative tasks.

Ruben Segura