Bernard Nader

Bernard Nader is an accomplished Operations Manager with extensive experience in establishing and developing teams, transforming performance, and building a customer-focused culture. Throughout his career, he has successfully led several critical operations, including customer data management, credit risk support, and customer disputes call center. His expertise lies in delivering exceptional customer outcomes, leading by example, and building exemplary culture.

Bernard's career highlights include transforming NAB's critical customer disputes operation, winning the NAB Innovation Award, and successfully leading the customer focus program for the entire Payments, Reconciliations & Logistics division. He is passionate about customers and has designed several measures to monitor and improve customer experience, including introducing customer-focused visual management boards and KPIs.

Bernard currently serves as the Manager of Customer Engagement at VETASSESS. Previously, he served in several key leadership roles at National Australia Bank, including Operations Manager, Domestic Payments, Manager, Client Onboarding Services, and Support, and Business Implementation & Support Manager, Group Risk.