Ezra Cohen

Ezra Cohen is the Lead Customer Success Manager at OpsLevel, a company that provides an internal developer portal platform. In his role, Ezra focuses on helping development teams manage their service architectures and ensuring customers maximize the value they get from the OpsLevel platform.23

Professional Background

Ezra has a diverse background that includes:

• Customer Success: His current role at OpsLevel involves leading customer success initiatives, working with customers on implementation, onboarding, and best practice adoption.1
• Venture Recruitment: Prior to OpsLevel, Ezra gained experience in venture recruitment.3
• Public Relations: He has also worked in public relations.3

Responsibilities at OpsLevel

As the Lead Customer Success Manager, Ezra's duties include:

• Overseeing implementation and onboarding processes for customers
• Providing guidance on best practices for using the OpsLevel platform
• Ensuring customers derive maximum value from the tool
• Working directly with a subset of OpsLevel's customers as their customer success manager1

Expertise

Ezra demonstrates knowledge in several areas related to his role:

• Service Ownership: He is well-versed in concepts of service ownership and how it relates to workflow automation.1
• Developer Experience (DevEx): Ezra understands the importance of developer experience and how tools like OpsLevel can improve it.1
• Platform Engineering: He works closely with the platform engineering team at OpsLevel to understand and communicate new features and capabilities to customers.1

Ezra is based in Toronto, Ontario, Canada, and his experience makes him well-suited to assist early-stage, deep tech companies in leveraging OpsLevel's capabilities.4