Esnart Sikazwe

Esnart Sikazwe is a seasoned professional with a strong belief in service excellence as the foundation for customer retention and profitable relationships.

She holds a Bachelor of Arts (B.A.) in Business Administration and Management from Cavendish University, a Master's degree in Business Administration and Management from the University of Lusaka, and a Professional Certification in PRINCE2 Project Management from Axelos.

With a diverse background, Esnart has held various roles in prominent organizations such as MTN Zambia, where she served as the Senior Manager for Direct Sales. Prior to this, she held positions like Service Delivery Manager, Regional Enterprise Sales Manager, Fixed & Data Specialist, Corporate Account Manager, and Churn Supervisor at MTN Zambia.

Before her tenure at MTN Zambia, Esnart gained valuable experience working at GTV Zambia as a Churn Supervisor, Celtel Zambia/Zain Zambia Limited as a Distribution Executive, Celtel Zambia as a Call Centre Supervisor, and Zamcel/Celtel Zambia Limited as a Customer Service Representative.