Erwin Tjan

Erwin Tjan is an international operations leader with over 15 years of experience specializing in building strong multidisciplinary teams focused on people development, cross-collaboration, and delivering measurable results.

Currently serving as the Product & Operations Lead for Europe at Nextdoor, Erwin oversees the product operations, support operations, and marketing operations teams across 10 global markets, ensuring product adoption and member satisfaction.

With a passion for working in a tech environment at both executive and operational levels, Erwin excels in bringing structure to chaos, fostering team trust, and encouraging individual development.

His expertise includes Lean Six Sigma, operational excellence, fraud management, marketing operations, customer support, business analytics, business process redesign, operations management, payments, healthcare logistics, vendor management, and GDPR compliance.

Erwin possesses technical skills in SQL, Looker, Tableau, Excel, VBA, Python, HTML, JavaScript, PHP, graph analysis, Salesforce, SendGrid, HubSpot, and Sift.

Educationally, Erwin studied Mechanical Engineering at Delft University of Technology and has a background from Christelijk Lyceum.

Throughout his career, Erwin has held various leadership roles including Senior Manager Operations at Nextdoor, Manager Quality Control & Fraud Management at Marktplaats.nl, Lean Six Sigma Blackbelt at ING Nederland, as well as other roles in project management, entrepreneurship, and consultancy.

Erwin Tjan is known for his strategic operational capabilities, keen eye for detail, and commitment to empowering teams towards success.