Christelijk Lyceum

Delft University of Technology

Let’s talk about how Product, Data and Ops can help communities!

Naarden, North Holland, Netherlands

Responsible for product, member support and marketing operations in all European markets. Working closely with our core engineering teams to provide our members, partners and customers with a great experience. 

Nextdoor supports neighbours across the globe be making their communities safer and more social.

Nextdoor

Product & Operations Lead Europe

Nextdoor is a private social neighborhood app that connects millions of neighbors worldwide. As of the beginning of 2016 we have launched Nextdoor in the Netherlands, the United Kingdom, Germany, France, Italy and Spain. 
I'm responsible for daily Operations for the Netherlands, France, Italy and Spain. On a daily basis that means managing our support efforts, focusing on product improvements that smoothen neighbor interactions and analysing product performance and community engagement.

Senior Manager Operations

Responsible for the Trust and Safety aspects of trading on Marktplaats. Through customer education and our customer focused notification system we are keeping fraud at low levels.
Next to fighting fraud I also manage team members that focus on the quality aspects within the Customer Service department. Main focus lies on improving customer effort score and First time right capabilities.

Marktplaats.nl

Manager Quality Control & Fraud Management

Changing the bank in order to fulfill the needs of our customers. That wraps it up in a nutshell. 

On daily basis this means enabling and coaching senior management in finding the right causes for different problems and helping them solve those problems.

ING Nederland

Lean Six Sigma Blackbelt

De werkzaamheden bestonden uit het opzetten van diverse projecten (procesoptimalisatie, budgettering, technische ICT realisatie) en en het vormgeven van relatiemanagement richting ziekenhuizen en software leveranciers.

Consumer Safety Institute

Interim projectmanager Registration

I focus on turning Strategy into Operations. Helping phycisians, nurses, managers and staff turn their work into a smooth flowing process.
Hospitals and Rehabilitation centres have my main focus. And during the last few years I've helped 20+ organizations achieve their strategic goals on the workfloor.

My goal is to reduce all the waste in healthcare.
Specialties

-  Reducing waiting times for patients
-  Improving patient flow
-  Improving Operating Theatre Planning
-  Smoothing the workprocess of Phycisians

In essence:"Enabling healthcare to do the right stuff at the right time, with the right people, in the right way"

Tild

Entrepreneur

At CC Zorgadviseurs I worked as a consultant on Healthcare Logistics projects.

CC zorgadviseurs

Healthcare Logistics Consultant

I developed a tool to simulate a hospital based on historical patient data. With this model I could predict bed occupancy based on the historic demand. This simulation tool was sold to and used by 6 different hospitals to calculate efficiency improvements.

Erwin Tjan