Erica Roman

Erica Roman is a seasoned Guest Service Representative with over a decade of experience in the hospitality industry. She thrives on providing exceptional service and fostering positive experiences for guests and team members. Erica's exceptional people skills, coupled with her ability to effectively listen and resolve concerns, make her a valuable asset in any team. With a background in directing cross-functional teams and ensuring guest satisfaction, she is adept at aligning goals to achieve top-tier hospitality experiences. Erica had gained her education from the College of Southern Nevada.