Suggestions
Erica Andrews
Helping companies deliver exceptional experiences
Erica Andrews is a B2B customer success leader with over 10 years of experience in leading high-performing teams.1 She currently holds the position of VP, Financial Services Customer Success at Qualtrics, based in the New York City Metropolitan Area.1
Erica has a diverse professional background, including:
- Experience at Google as a Customer Journey Expert, Product Education Strategy from September 2018 to October 2019.1
- A role as Marketing Assistant at Michigan Radio from September 2008 to 2012.1
Erica is known for being a strategist, problem-solver, and customer advocate.1 She has been with Qualtrics for several years, having posted about her "Why Qualtrics" story while on maternity leave for her second child.3 Her move to Qualtrics has been described as "fantastic," indicating a positive career transition.3
In her role at Qualtrics, Erica focuses on aligning KPIs and customer experience goals, recognizing that customer experience (CX) is a rapidly evolving field.2 Her expertise in customer success and experience in the financial services sector makes her well-suited for her current leadership position at Qualtrics.
