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Erica Andrews
VP, Financial Services Customer Success | Qualtrics
Erica Andrews is a seasoned B2B customer success leader with a track record of over 10 years in orchestrating high-performance teams and enhancing customer experiences in organizations. Currently, she spearheads a dynamic group of Customer Success Managers at Qualtrics, focusing on collaborating with enterprise FSI clients in the Eastern U.S. and Canada to advance their XM programs spanning Employee Experience (EX), Customer Experience (CX), User Experience (UX), and market research.
Before her tenure at Qualtrics, Erica contributed significantly to the development of a novel customer enablement platform during her time at Google. Her professional journey also includes managing customer experience and digital transformation initiatives as a Manager at Deloitte Consulting, as well as supervising a team of analysts at a text analytics startup.
Born and raised in Michigan, Erica spent six years residing in Johannesburg, South Africa, before relocating to the New York metropolitan area where she now resides with her family.
