Eric Kennedy is a highly experienced strategic operations professional with 12 years of experience in customer experience. He is a data-driven executive with a focus on creating end-to-end customer experience organizations. With an MBA and an MS in Finance, Kennedy has the expertise to guide companies through a data-centric evolution towards success.

Currently, Kennedy is the Head of Solutions Customer Success Operations, where he applies his comprehensive skills, knowledge, and experiences to guide GCP's customers through an evolutionary customer journey. He has also held various operational roles, including being a Global Head of Strategy & Operations at Looker, a Senior Manager Finance Operations at Looker, Finance Manager- Technology Development and Strategy at Plantronics among others.

Kennedy's focus lies in applying his end-to-end design and deployment skills to facilitate the creation of world-class customer experience organizations. He has studied Center for Continuing Education, Scaling Excellence Through Innovation at Stanford University, BS, Corporate Finance at San Francisco State University, Master of Business Administration (MBA), summa cum laude, and an MS - Financial Analysis and Investment Management, summa cum laude at Saint Mary's College of California.