Jenny Lieb

Redefining Customer Success - Strategy - Transformation - Innovation - Customer Experience - Employee Experience

Jenny Lieb is a professional with a diverse background in business, customer experience, and global strategy.

She holds a Master of Business Administration (M.B.A.) degree in Digital Strategy and Global Business from The University of Texas at Austin, a bachelor's degree in Computer Information Systems and Management from James Madison University, and studied International Study in Rome at John Cabot University.

Currently, Jenny serves as the Global Lead for Customer Experience (CustomerXM), Customer Success at Qualtrics, showcasing her expertise in enhancing customer satisfaction and loyalty.

Her previous roles include being the Regional Lead for Enterprise Customer Success, Program Success Principal for Strategic Accounts, and Operations at Qualtrics, showcasing her progressive growth within the organization.

Prior to her time at Qualtrics, she gained valuable experience in roles at companies like Apple, Deloitte, and McAfee, where she honed her skills in operations, consulting, and management.

Jenny Lieb is known for her passion for travel, residing in DC, and enjoying a good glass of red wine.