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    Emmanuel O.

    Microsoft Windows Enterprise Desktop Support Technician (MCITP)

    Emmanuel Osunsanya is a Second Line Support Engineer at Evercore, based in London, United Kingdom.2 He holds a Bachelor of Science degree, which he obtained between 2005 and 2009.2

    As a Second Line Support Engineer, Emmanuel likely plays a crucial role in Evercore's IT support structure. While I don't have specific details about Emmanuel's day-to-day responsibilities, second line support engineers generally handle more complex technical issues that first-line support cannot resolve. Their duties often include:

    1. Addressing escalated technical problems
    2. Providing in-depth troubleshooting
    3. Managing and maintaining IT systems
    4. Collaborating with other IT teams for issue resolution
    5. Contributing to documentation and knowledge bases

    At Evercore, a global independent investment banking advisory firm, Emmanuel's role is likely vital in ensuring smooth IT operations to support the company's financial services and advisory work.1

    Evercore values its employees highly, considering them the foundation of the firm.1 The company emphasizes employee growth, career development, and mentorship, which suggests that Emmanuel may have opportunities for professional advancement within the organization.1

    Unfortunately, I don't have access to Emmanuel's LinkedIn profile or username to provide more specific information about his professional background or experiences at Evercore.

    Highlights

    Sep 17 · reddit.com
    What does a 2nd Line Engineer/Helpdesk role look like? - Reddit

    Related Questions

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    Emmanuel O.
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    Location

    Greater London, England, United Kingdom