Stephen Montgomery

Stephen Montgomery is an experienced IT professional who currently serves as the Director of IT Support at Bright Horizons, a position he has held since December 2013.1 With over 25 years of experience in the technology sector, Montgomery has built a career focused on IT support and service management.

Career Progression at Bright Horizons

Stephen Montgomery's career at Bright Horizons spans more than two decades, showcasing a steady progression through various IT roles:

1. IT Service Desk (March 1999 - December 2004)
2. Sr. IT Service Desk Analyst (December 2004 - April 2007)
3. IT Helpdesk Manager (April 2007 - March 2011)
4. Manager of Global Support (March 2011 - December 2013)
5. Director, IT Support (December 2013 - Present)

Current Role and Responsibilities

As the Director of IT Support, Montgomery's responsibilities include:

• Overseeing the IT and Telco service desks of Bright Horizons
• Ensuring support teams maintain published Service Level Agreements (SLAs)
• Providing leadership, vision, and management to the Service Desk and Telco teams
• Directing, coordinating, and implementing corporate technology across the organization
• Collaborating with the Manager of Program Technology on center technology initiatives1

Notable Achievements

Throughout his career, Stephen Montgomery has obtained several certifications that demonstrate his expertise in IT service management:

• ITIL Foundation v.3 certification from PEOPLECERT (issued May 2011)
• HDI Support Center Manager Certification1

These certifications highlight his commitment to professional development and industry best practices in IT support and service management.

Stephen Montgomery's LinkedIn profile can be found under the username "montgomerystephen," where more details about his professional experience and accomplishments are available.