Suggestions
Emily McGrath
Customer Success Program Management at Drift
Emily McGrath is a seasoned professional with a rich background in digital businesses, spanning from early-stage startups to acquisition and integration phases.
With a strong focus on enhancing the customer experience, Emily excels in various areas including data analytics, process improvement, strategic planning, CLV management, P&L management, pricing, and inventory management.
She holds an MBA in Marketing and Operations Management from the prestigious University of Pennsylvania - The Wharton School, complemented by a Bachelor of Science in Engineering with a specialization in Systems Science and Engineering.
Emily has held key positions at reputable organizations such as Drift, M.Gemi, Ford Motor Company, and Quidsi Inc., a subsidiary of Amazon, where she has showcased her expertise in customer success program management, support, consumer strategy, category management, planning and analytics, and merchandising.
