University of Florida

Talent and Customer Strategy - Allstate Claims

Lead the development and delivery of a multi-year strategy aimed at transforming Allstate's distribution system for growth and future success.  Touchpoints include risk assessment, consumer needs analysis, optimal sales processes, and increasing positive customer interactions to reinforce the value of Allstate and local agencies.

Allstate

Strategic Transformation - Customer Experience

Claims

Led a cross-functional team of experts in the development of long-term strategies supporting our agency distribution model, Allstate's customer value proposition and insurance industry mega-trends.

Agency Distribution Strategy Lead

Right person, right place, right opportunity... That's what I do within the Agency Deployment team of Allstate Insurance.  The strategic focus is on optimizing the best small business opportunity in America!

Sales Manager - Agency Deployment

Focused on maximizing special initiatives through collaboration, resource allocation and measures of success beyond planned business impacts.

Program Integration Manager - Midwest Region

Responsible for strategic development, training, implementation and oversight of claim processes servicing 50 states and multiple lines of business.  Accountability to customer service, call center, compliance, severity, subrogation and pending management across 9 centers.

Nicole Hildebrandt