Elsa Yan

Elsa Yan is a Solution Manager in McKinsey's CX Solutions team, with a decade of experience focusing on global customer experience. She is an expert in Voice of the Customer, Customer Experience Measurement, and Customer Experience Management. Elsa holds an MBA in Consulting - Strategy and Marketing from Cornell Johnson Graduate School of Management, a B.S. / B.A. in Management Science and International Studies - Political Science from UC San Diego, and has also studied abroad at the University of Oxford.

She has held various key positions in notable organizations, serving as a Senior Principal at Google, Solution Leader at McKinsey & Company, Engagement Manager at PwC, and Product Marketing professional at Microsoft Corporation. Additionally, Elsa has diverse experience, including roles as a Strategic Marketing MBA intern at McKesson, handling Digital - Mobile App Launch at Brainscape, serving as a Registered Client Associate at Wells Fargo, and working as a Financial Planning Associate at Morgan Stanley.