Ellie Hutton

Ellie Hutton is the Head of Customer Success at Dooly, a role she has held since December 2023. Prior to this, she served as the Vice President of Customer Experience at Dooly, where she was responsible for overseeing both Customer Success and Product initiatives starting in 2019.236

In her current position, Hutton focuses on developing customer-centric strategies and aligning business operations to enhance customer satisfaction and retention. She emphasizes the importance of customer feedback, stating that businesses must address negative reviews promptly to ensure success.13 Hutton is recognized for her passion for creating a user-first digital strategy and fostering a culture that prioritizes customer needs within the organization.46

Hutton is based in Vancouver, British Columbia, Canada, and maintains an active presence on LinkedIn and Twitter, where she shares insights related to customer success and engagement strategies.57