Ella Ricouard

Ella Ricouard is a seasoned professional with a robust background in customer service, hospitality, aviation, leadership, and administrative roles.

Over the past five years, Ella has held various positions at Surf Air, a private membership airline, where she has demonstrated versatile skills and expertise.

In her current role as Manager of Member Experience at Surf Air, she leads the Member Services team, manages corporate accounts, and collaborates closely with the operations team to ensure top-notch flight experiences.

Ella's proactive approach involves working across departments to foster a cohesive environment and streamline company-wide processes.

With prior experience that includes roles such as Membership Manager, Member Care Support, Concierge at Surf Air, and Corporate Retail Solutions support at The UPS Store HQ, Ella brings a wealth of knowledge to her current position.

Her dedication to enhancing customer experience and her ability to adapt to diverse responsibilities highlight her as a valuable asset in the aviation and hospitality industry.