Edwin Margulies is the Chief Evangelist at Nextiva, a role in which he leverages over four decades of experience in the telecommunications and customer experience (CX) sectors. He has played a significant role in developing modern omnichannel and AI-driven CX solutions, contributing to the evolution of customer engagement strategies in various companies.

Career Highlights

• Current Role: As Chief Evangelist at Nextiva, Margulies focuses on promoting innovative customer experience strategies and solutions.

• Previous Experience: He co-founded Thrio, where he was instrumental in creating AI-powered contact center platforms. Margulies has also held senior positions at companies like Five9, Oracle, and Dialogic Corporation, contributing to product strategy and development across multiple roles.

• Publications: Margulies is an accomplished author with numerous books focused on telecommunications and customer engagement, underscoring his expertise in the field.

• Patents: Throughout his career, he has been awarded multiple patents related to multi-channel communications and SaaS-based contact center services, reflecting his innovative contributions to technology.

Education

Margulies holds a degree from Indiana University of Pennsylvania, which laid the foundation for his extensive career in technology and customer service.

His extensive background highlights a commitment to enhancing customer experience through technology and strategic innovation.1234